These General Terms and Conditions (hereinafter GTC) of First Event AG as seller (hereinafter seller and you as customer) apply to all orders placed in the Big Air Chur Merchandise Onlineshop (www.bigairfestival.com/bigairshop).
The GTC apply to all services provided by the seller in the online store (www.bigairfestival.com/bigairshop) and become valid upon conclusion of a contract. The deliveries, services and offers of the seller are exclusively based on these GTC, even if they are not expressly agreed again. By submitting an order to the seller, you confirm that you have read these terms and conditions and expressly agree to them.
Formation of a contract
All information on goods and prices within the ordering process are subject to change and non-binding. Purchase contracts are concluded by acceptance of your order by the seller. The acceptance of the order will be confirmed to you by the seller via e-mail and is subsequently binding for you. You will also be informed as soon as possible by e-mail of any obstacles to delivery. You confirm with your order that you are aware of the scope and content of your order.
The seller delivers exclusively within Switzerland.
As a shipping method, you can choose the shipping to an address of your choice.
The delivery of the goods is basically made by mail (A-Post). The delivery time is about 1-3 working days.
All prices on www.bigairfestival.com are inclusive of VAT as required by law in Switzerland (currently 7.7%) and exclusive of shipping costs. The effective shipping costs are displayed in the shopping cart before completing the order. The seller has the right to adjust the prices stated online at any time without notice and without further explanation. For the calculation of prices, the time of the order on the website is valid.
Shipping is free from an order value of CHF 80. If the order value is less than CHF 80, a flat shipping fee of CHF 7 will be charged.
Terms of payment
The following payment methods are available to you:
Purchase credit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay Twint or prepayment by bank transfer.
In case of prepayment by bank transfer, the payment term is 10 days. In case of non-receipt of payment within this period, the seller reserves the right to cancel the order and release the goods for sale again. Any transfer fees are to be paid by you.
All card payments are processed through Stripe’s secure payment server (www.stripe.com/). The seller does not store credit card data itself.
Right of withdrawal
Within 14 days (postmark) after receipt of the goods you can withdraw from the contract without giving any reason and return or exchange the goods.
In case of return we ask you to keep the parcel receipt.
The postage for the return is not covered by the seller. Returns of items will only be accepted in unworn/unused condition and in original packaging.
Only after receipt of the returned goods in the described condition we will refund you the value of the goods.
Warranty and guarantee
The guarantee or warranty for goods corresponds to generally accepted standards and is 24 months. Defective goods must be reported immediately in writing at the above address within 10 days after delivery or after the occurrence of the damage, otherwise the warranty claim will lapse. The warranty claim is valid from the date of delivery. It expires in case of improper use or natural wear. The seller reserves the right to decide individually in case of warranty.
The seller assumes no liability for the customer’s misconduct in the care and/or handling of the delivered items. We therefore ask you to follow the corresponding instructions on the goods.
The seller undertakes to process your customer data carefully and to comply with the provisions of the relevant data protection legislation. In particular, no data will be passed on to third parties. The Seller shall use the appropriate security technology to protect the Customer Data against unauthorized processing. However, no liability can be assumed for the security of data transmitted via the Internet. The transmission of the data is encrypted.
The Seller expressly reserves the right, in particular in the event of changes to the relevant legal provisions, to unilaterally amend these GTC at any time without prior notice.
Applicable law/place of jurisdiction
In any case, the relationship between you and the seller is governed by Swiss law according to the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB).
The place of jurisdiction is the legal domicile of First Event AG, currently Thurgau, unless the place of jurisdiction is governed by the Jurisdiction Act.